Need help with your online order? Email us anytime at debbi.osowski@dogood-adventures.com.

Returns should be initiated within 14 days of purchase with a proof of purchase. Please email debbi.osowski@dogood-adventures to initiate a return. Original shipping fees are non-refundable. Customer will be responsible for return shipping fees. Refund will be initiated within 24-48 hours of receipt of returned item.

We do not accept returns on Do Good Candle Bar candles or do good candles that are bought third party.

We ship within 1-3 business days (excluding weekends). Shipping time is 3-5 days. You will have the option of shipping service at checkout (typically USPS or UPS).

During COVID-19 or during times of increased demand, there may be a slight delay in shipping times.

All local pick-up orders now take place at our store in West Acres Mall. Orders (including Candle Bar creations) will be held for 14 days; after that, they’ll be added to our donation inventory.

Discounts and coupons do not apply to The Candle Bar experience. However, enjoy a 10% discount on all retail purchases made during your Candle Bar appointment.

These spots are not wet spots or air bubbles, but the product of the wax not cooling evenly. The result is the wax pulling away from the side of the container in some spaces while continuing to adhere to the surface on the rest of the candle. The most important message is this: these spots will not affect how the candle burns.

We do our best to take precautions to minimize this happening. Our candles are all hand-poured with care and "do good" love. We strive for perfection but please reach out if you receive a candle that does not seem to be burning properly.

It is important to trim you candle wick to be approximately 1/4" tall before each time you burn it. This will also prevent the candle to appear as if it is smoking while burning.

Our regular candle refill program is temporarily on hold as we settle into our new retail space. Keep an eye out for our “refill your own” days for select seasonal vessels (such as pumpkins, Silly Santa, reindeer, and Winter Nights) listed under "Upcoming Events" in October.

he current turnaround for custom candle orders is 4-6 weeks.