Existing customers who have purchased a do good limited edition candle with us are eligible for the refill program. If you are unsure if you candle qualifies as a do good limited vessel, you can email us at hello@dogood-adventures.com.
Refill cost: half the current retail price + shipping. An additional $5 charge will be added if the vessel does not meet our cleaning standards (please see examples below). Subscription box members - vessels from each box will be $12 each.
Once you have filled out our contact form and have shipped us your vessel, we will send you an invoice that will include the price of the refill and shipping cost. The invoice will need to be paid before we can start the refill process.
You are responsible for getting your vessel to us as well as the cost of shipping back to you.
You can ship your vessel to:
do good
5256 50th Avenue South, Suite A, Fargo, ND. 58104
If you are local, you can stop in by studio to drop off your vessel and fill out a form there. Please see our website home page for current hours or email us at hello@dogood-adventures.com to schedule a time for drop off.
Shipping to us: We are not responsible for broken vessels. These are limited vessels and cannot be replaced. Shipping back: We are not responsible for broken vessels and cannot replace them. We will send you a refund for the refill once proof of broken vessel has been sent.
We do not accept discounts on refills at the moment (including subscription box member discount).
We ask that your vessel be completely cleaned out when you send it to us for a refill. That means any additional wax should be removed, along with the wick at the bottom. We will charge an additional $5 for any cleaning that needs to be done.
The best way to clean out your vessel is simply by pouring boiling water (even hot water will work). Wait for the water to cool, the wax to harden and float to the top. You will then be able to remove the wax. Remove the wicks at the bottom of the vessel (you can do this by using spoon to lift up the wick). Use soap and water to finish cleaning out the vessel.
